So, since I didn’t really want the Undertow freebie that Microsoft offered to it’s XBox Live Gold Subscribers to make up for the downtime, I thought I would give a call and see if I could get a refund for the downtime or at least get Microsoft to extend my 2 Xbox Live accounts for an additional month.  I paid for this service and Microsoft failed to provide the service I paid for.  Makes sense to me, but I guess not to the Microsoft representative and supervisor I spoke with.

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